Did you receive my return ?
You can track the progress of your return directly from your customer account, via your return interface.
After sending your return
Once your package has been handed over to the carrier, remember to keep the drop-off informations, including :
- proof of postage
- date of shipment
- tracking number
- carrier
This information may be requested if needed.
Track the status of your return
To check the status of your return :
Log in to your customer account
Access your return interface
Processing times
Upon receipt of your package, please allow 48 to 72 hours for processing
Once validated, the refund will be issued and you will receive an email notification
Refund conditions
The refund will only be issued if the return conditions are met and via the refund method chosen when creating your return request.
Otherwise :
- the return may be refused
- no refund will be issued
- you will be notified by email
Please note : Our company reserves the right to refuse your return if the return conditions are not met. Your order/product will not be refunded, and you will also be notified by email.
